Lost And Damaged Packages

Please note that Greek Market is not responsible for most damaged packages and all lost packages. If your package arrives damaged or is lost, please get in touch with us so we can assist with the investigation into the package. In most cases, lost packages will require the customer to initiate an investigation.

Returns & Exchanges

General Returns & Exchanges

Please note: RETURNS AND EXCHANGES WILL NOT BE ACCEPTED MORE THAN 30 DAYS AFTER THE DATE OF PURCHASE AND WITHOUT PRIOR APPROVAL BY OUR CUSTOMER SERVICE TEAM.

To start a return, contact our Customer Service team at orders@greekmarket.com or call 800-755-8067 to receive a Return Authorization (RMA) number. We will send you instructions on where and how to return your purchase. Please note that returns without a Return Authorization Number on the address label will be refused. Returns should be sent to:

Greek Market
Attn. Returns – RMA: (Enter your RMA number here)
100 Candace Drive, Suite 100
Maitland, FL 32751

Shipping costs are not refundable except for defective items or items sent in error. There are NO RETURNS on opened food items.

DO NOT DISCARD ANY PACKAGING OR INVOICES UNTIL YOU ARE COMPLETELY SATISFIED WITH THE PRODUCTS SHIPPED. Items returned without the original manufacturer's packaging or with damaged packaging may be refused or returned to you and will be subject to the return postage cost.

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. To file a damage or defect claim, you must contact us within 30 days of receipt at orders@greekmarket.com or 800-755-8067 and provide the following:

• Your order number
• A clear written description of the defect or damage
• Photographs clearly showing the defective or damaged condition

Once we review and approve your claim, we will issue a Return Authorization (RMA) number and provide a prepaid return shipping label at no cost to you. Defective or damaged items will be exchanged for the same item at our discretion. Returns shipped back without an approved RMA number will be refused.

Please note: If an item returned under a damage or defect claim is found upon our inspection to be in non-defective, undamaged condition, the prepaid return shipping label cost will be deducted from any store credit or refund, and a 15% restocking fee will apply. Greek Market reserves the right to determine whether an item is defective or damaged.

Merchandise Returns (Non-Defective Items)

If you wish to return an item for reasons other than a defect or fulfillment error (e.g., change of mind, unwanted gift, ordered in error), the following terms apply:

Eligibility. Non-defective merchandise may only be returned within 30 days of purchase, with prior written approval (RMA number), in its original unopened condition with all original packaging and tags intact. Items that have been opened, used, or removed from original packaging are not eligible for return or refund.

No Refund Without Prior Approval. Greek Market is under no obligation to accept or refund merchandise returned without a valid RMA number and written pre-authorization from our Customer Service team. Unauthorized returns will be refused, and no refund will be issued.

Customer Pays Return Shipping. Return shipping costs for non-defective items are the customer's sole responsibility. Greek Market does not provide prepaid return shipping labels for non-defective returns. Your package must be shipped prepaid and insured.

Inspection Upon Receipt. All returned items are subject to inspection upon arrival. If an item returned under a claimed defect or damage is found upon inspection to be non-defective and undamaged, the following will apply: (a) no refund will be issued for the original order; (b) any prepaid return shipping label provided by Greek Market will be charged back or deducted from any applicable store credit; and (c) the item may be returned to the customer at their expense. A 15% restocking fee will also apply.

All Returns Are Subject to the Following:

Shipping, insurance, and handling charges are not refundable. Returns must be shipped insured, as GreekMarket.com assumes no liability for lost or damaged return shipments. Save your tracking numbers, as they can prove invaluable if your return is lost in transit. Your purchase must be returned with shipping pre-paid.

Items damaged in transit during return are the customer's responsibility. GreekMarket is not responsible for lost or stolen return packages. Please insure your packages.

Rug Returns

FLOKATI RUGS CAN ONLY BE RETURNED OR EXCHANGED WITHIN 30 DAYS OF PURCHASE AND IN BRAND-NEW CONDITION — NO EXCEPTIONS. If you would like to return or exchange your rug, please contact us, and we will provide return/exchange instructions.